Compost Crusader, LLC agrees to pick up compostable materials up to the amount contained in Compost Crusader, LLC vessels on premises, at intervals specified in the service description upon member signup. Compost Crusader, LLC will take nothing over the amount that can be contained within these vessels, unless otherwise agreed upon on a case by case basis.

On non-service days, members are encouraged to keep their Carts stored off the road and protected from damage from weather..
The Designated Cart Location is considered to be the curbside in-front of the subscribed property. This is the default option for service, and unless otherwise specified in the members Cart location notes (either upon signup, or later by using the member portal), the curb or edge of property and the adjacent roadway is considered the member’s Designated Cart Location.
Alternatives to roadway Designated Cart Locations are subject to approval from a Compost Crusader, LLC representative and may have an additional service fee.
A Cart is not considered out for service unless it is placed in the member’s Designated Cart Location.

A lost, stolen, or damaged Cart or lid will be replaced for free on the first occasion during a member’s subscription.
After the first event carts will be replaced at a cost to members.

Compost Crusader, LLC will not leave a Cart unless there is a Cart to swap. Compost Crusader, LLC will only swap as many Carts as are found in the given ‘Cart location’ upon arrival at that location. This means if a member is on a (2) Cart plan, and only places one Cart out, they will only receive one Cart in return.
Cart swaps will take place between 7am and 5pm on the day of service, unless otherwise communicated to the member.

Members can cancel at any time. However, members will not be refunded for any service that was previously paid for, but not received due to a premature cancellation. As such, it is recommended that members cancel at the end of their payment period.
Any credits that the member had on their account at the time of cancellation will not be refunded.

Contamination is defined as the disposal of non-compostable material in the member’s Compost Crusader, LLC compost Cart. Members will receive notices/warnings of this contamination when it occurs. After the 3rd instance in a given year, the member is subject to a contamination fee. Significant contamination may result in Unsuccessful Service by Compost Crusader LLC if the contamination is unable to be easily removed or set aside by the route driver. In this case, the cart may not be serviced until the Member is able to remove the contamination. The notice/warnings will continue on each following service date if not remedied.

A Compost Crusader, LLC Member may find themselves with credits on their account. These are not redeemable for cash outside of Compost Crusader, LLC services or products.

A cart will be marked as Unsuccessful if it is not placed in the Member’s Designated Cart Location at date and time of service. A photo of the location without a cart will be provided in each Unsuccessful instance.
Compost Crusader will also mark as unsuccessful, and not service, any cart that is inaccessible due to hazardous conditions resulting from weather, construction, blocked access, or any other instance that may limit our team’s ability to safely access the customers cart in the Member’s Designated Cart Location.
If a member misses a service, they can request either:
- A same day return service (if possible)
- An Off-Route service scheduled at Compost Crusader, LLC and Member’s convenience (at an additional service cost).

Members can request an Off-Route service, scheduled at the convenience of Compost Crusader, LLC and the member. Members will receive a confirmation of the date of scheduled off route service, and will be expected to have the Cart out by 7am, per the normal terms of service. An additional service fee will be addressed for the pickup. If this service is scheduled, and the member fails to set their Cart out, the fee for this off-route service will not be refunded.

The following reminders will be sent to members to help ensure successful service. Compost Crusader, LLC agrees to no more and no fewer than the following reminders as a means of ensuring successful service for members. It is recommended that members put their Carts in their Designated Cart Location when they receive the following reminders, to avoid any issues.
Text Reminder - Sent the night before service
Email Reminder - Sent the day before service

Members who have missed a service may request a return service on that same route day, for a cost. This is scheduled at the convenience of Compost Crusader, LLC, and is not a guaranteed offer. If this return service is unsuccessful, the member is still charged.
If return service is not available or practical, an additional service may be scheduled under Off-Route service (see above).

Schedules are predetermined for maximum efficiency, and not subject to change for member’s convenience. Member’s can skip a service in advance via the member portal or the service reminder text. Members can schedule additional off-schedule service in advance, if needed. Schedules are subject to periodic review and change. These changes will never occur with less than (7) days notice, and will always be accompanied by at least (2) notices.

In the event of inclement weather, Compost Crusader may reschedule routes for driver safety. These rescheduled routes will be communicated to members via email, member portal, and/or text message as early as possible.

Service days will be shown on your member service calendar, found on your member portal. Cart swaps will take place between 7am and 4pm on member’s service day. If a member has not opted out of a service day by skipping via the member portal or the reminder text, they will be charged for this service - regardless of the success of that service.
Members are expected to have their Cart(s) out by 7am on their scheduled service date, in their designated Cart location, or risk an incomplete/failed service, with no refund from Compost Crusader, LLC.

These terms are subject to periodic review and change. These reviews will be conducted on a tri-monthly basis, and members will be alerted to changes when they take place. The date of last change will be noted on the top of this document