09/16/2026

Agreement of Service

- Compost Crusader, LLC agrees to pick up compostable materials up to the amount contained in Compost Crusader, LLC vessels on premises, at intervals specified in the service description upon member signup. Compost Crusader, LLC will take nothing over the amount that can be contained within these vessels, unless otherwise agreed upon on a case by case basis.

Cart Location

- Members are encouraged to keep their Carts on their front stoop. This is the default option for service, and unless otherwise specified in the members Cart location notes (either upon signup, or later by using the member portal), the front stoop is considered the member’s Cart location.

- Cart locations must be visible from the street, unless a member has received approval from a Compost Crusader, LLC representative.

- A Cart is not considered out for service, unless it is placed in the member’s designated Cart location.

Cart Replacement

- A lost, stolen, or damaged Cart or lid will be replaced for free on the first occasion for a member.

- After this, they will be replaced at a cost to members.

Cart Swaps

- Compost Crusader, LLC will not leave a Cart unless there is a Cart to swap. Compost Crusader, LLC will only swap as many Carts as are found in the given ‘Cart location’ upon arrival at that location. This means if a member is on a (2) Cart plan, and only places one Cart out, they will only receive one Cart in return. 

- Cart swaps will take place between 7am and 4pm on the day of service, unless otherwise communicated to the member.

Cancellation

- Members can cancel at any time. However, members will not be refunded for any service that was previously paid for, but not received due to a premature cancellation. As such, it is recommended that members cancel at the end of their payment period.

- Any credits that the member had on their account at the time of cancellation will not be refunded.

Contamination

- Contamination is defined as the disposal of non-compostable material in the member’s Compost Crusader, LLC compost Cart. Members will receive notices/warnings of this contamination when it occurs. After the 3rd instance in a given year, the member is subject to a contamination fee on the schedule below:

• 4th infraction in a year - $10.00

• 5th infraction in a year - $15.00

• 6th infraction in a year - $20.00

• 7th infraction in a year and onward - $20.00, or termination of service

Member Credits

- A Compost Crusader, LLC Member may find themselves with credits on their account. These are not redeemable for cash outside of Compost Crusader, LLC services or products. A member may be given these for a skipped service, customer service reasons, or other reasons not enumerated here.

Missed/Failed or Unsuccessful Service

- Compost Crusader, LLC will not leave a fresh Cart unless there is a used Cart to swap.

- If a member misses a service, they can request either:

• A same day return service.

• An off route service scheduled at Compost Crusader, LLC and Member’s convenience.

Off-Route Service

- Members can request an off route service, scheduled at the convenience of Compost Crusader, LLC and the member. Members will receive a confirmation of the date of scheduled off route service, and will be expected to have the Cart out by 7am, per the normal terms of service. If this service is scheduled, and the member fails to set their Cart out, the fee for this off-route service will not be refunded.

Reminders

- The following reminders will be sent to members to help ensure successful service. Compost Crusader, LLC agrees to no more and no fewer than the following reminders as a means of ensuring successful service for members. It is recommended that members put their Carts in their designated ‘Cart location’ when they receive the following reminders, to avoid any issues.

- Text Reminder:

• Sent the night before service

• Members can skip the following day's service from this message, by texting ‘skip’ in response

- Email Reminder:

• Sent the day before service

Return Service

- Members who have missed a service may request a return service on that same route day, for a cost. This is scheduled at the convenience of Compost Crusader, LLC, and is not a guaranteed offer. If this return service is unsuccessful, the member is still charged.  

Scheduling

- Schedules are predetermined for maximum efficiency, and not subject to change for member’s convenience. Member’s can skip a service in advance via the member portal or the service reminder text. Members can schedule additional off-schedule service in advance, if needed. Schedules are subject to periodic review and change. These changes will never occur with less than (7) days notice, and will always be accompanied by at least (2) notices. 

Service Days

- Service days will be shown on your member service calendar, found on your member portal. Cart swaps will take place between 7am and 4pm on member’s service day. If a member has not opted out of a service day by skipping via the member portal or the reminder text, they will be charged for this service - regardless of the success of that service.

- Members are expected to have their Cart(s) out by 7am on their scheduled service date, in their designated Cart location, or risk an incomplete/failed service, with no refund from Compost Crusader, LLC.

Skipping Service

- Members can skip service for any reason. Members will receive credit for that skipped date. This credit is added to a member’s account, and will be applied to the member’s next bill, whether that covered service subscription renewal, or a purchase from Compost Crusader, LLC’s store. 

- Members can skip service in the following ways:

• Via the member portal, schedule page

• Via the text service reminder, by responding to the text with the word ‘skip’

Terms and Conditions

- These terms are subject to periodic review and change. These reviews will be conducted on a tri-monthly basis, and members will be alerted to changes when they take place. The date of last change will be noted on the top of this document